TrustRadius Insights
SugarSync has been praised by users for its reliability in syncing files between different devices and platforms. Many businesses have …
Starting at $7.50 per month
View PricingOverview
What is SugarSync?
SugarSync is a cloud storage and backup solution designed for small businesses.
Recent Reviews
Popular Features
- Access control (8)10.0100%
- Device sync (8)10.0100%
- File search (8)9.090%
- File organization (8)9.090%
Pricing
100 GB
$7.49
Cloud
per month
250 GB
$9.99
Cloud
per month
500 GB
$18.95
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $7.50 per month
Product Demos
SugarSync Demo
YouTube
SugarSync Mobile Device Management Demo
YouTube
SugarSync Upload demo
YouTube
Features
Return to navigation
Product Details
- About
- Tech Details
- FAQs
What is SugarSync?
SugarSync Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
SugarSync is a cloud storage and backup solution designed for small businesses.
SugarSync starts at $7.5.
Reviewers rate Audio files and Document collaboration and Access control highest, with a score of 10.
The most common users of SugarSync are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
SugarSync has been praised by users for its reliability in syncing files between different devices and platforms. Many businesses have found it particularly useful in managing multiple hardware and browsers, allowing them to access the same files on any device. The ability to save files in the cloud with SugarSync ensures that users always have access to their files as long as they have an internet connection.
For businesses that work with code, SugarSync is commonly used for grouping sync and backup, ensuring stability and current development releases between coders. Additionally, small businesses without remote servers can benefit from SugarSync's remote access feature, enabling them to access important documents from anywhere using their phone.
In the post-production industry, SugarSync serves as a reliable backup assurance for multi-million dollar project files and select assets. However, some users have reported difficulties with daily file syncing, often requiring forced syncing. While some users appreciate the concept of SugarSync and its remote file access functionality, others have encountered mixed success and encountered challenges with customer support.
Although many users have recommended SugarSync to others, there have also been instances where free accounts were closed, resulting in data loss for some users. As a result, some individuals have switched to alternatives like OneDrive, finding it more reliable and better integrated with other Microsoft products.
Academic institutions and departments also utilize SugarSync to sync files across different devices and collaborate with colleagues seamlessly. However, administering the software can sometimes be challenging, requiring a restart of the syncing process if files become out of sync.
Overall, user feedback suggests that while SugarSync offers convenient cloud-based solutions for file management and accessibility, it is important to be aware of potential issues such as daily syncing problems and occasional difficulties with customer support.
Syncing Feature: Users have praised the syncing feature of SugarSync, with several reviewers mentioning that it works perfectly between PC and MAC. They appreciate how easy it is to set up and how it looks consistent on both platforms. This seamless syncing process has allowed users to avoid the need for learning new ways of using the software.
Cloud Syncing: Many users have appreciated the ability to sync their files to the cloud and access them from any device. They find this particularly useful in case of a crisis, as they can quickly log in and send required files to clients from any laptop, Android, or iPhone. The convenience of having their files accessible from anywhere gives them peace of mind.
Stability and Reliability: Reviewers have consistently praised the stability of SugarSync. They mention that it is rare for them not to be able to find a file, attributing any difficulties in locating files mostly to their own mistakes rather than any issues with the software itself. Overall, users find that SugarSync's syncing process works seamlessly and requires minimal attention from them.
Limited customer support: Several users have expressed their dissatisfaction with the lack of customer support provided by SugarSync. They have described it as non-existent and frustrating.
Bugs in the software: Some users have reported experiencing bugs in the SugarSync software. These bugs include issues like losing or duplicating folders randomly, which can cause inconvenience and frustration for users.
Difficult account cancellation process: A number of users have criticized SugarSync for its dishonest business practices, specifically making it difficult for customers to cancel their accounts. Users have mentioned that they faced challenges while trying to cancel their accounts, and some even claimed that they were charged for unused services.
Users of SugarSync have provided several recommendations based on their experiences with the cloud storage service. The three most common recommendations are as follows:
- Consider the cost: While users acknowledge that SugarSync is fast and secure, many find the high cost to be a significant drawback. Some reviewers specifically highlight the difficulty of recommending SugarSync, especially for small companies or individuals with budget constraints. They suggest exploring alternative options that may be more affordable.
- Utilize backup options: Several users recommend using SugarSync for independent file backup and syncing files across multiple devices. However, they caution against relying solely on SugarSync and emphasize the importance of having regular backups in case of any technical issues or data loss.
- Explore simpler alternatives: Another common recommendation is to try other web-based systems for file sharing instead of SugarSync. Some users believe that there are simpler and more user-friendly options available in the market. They suggest considering these alternatives before committing to SugarSync. It is important to note that these recommendations represent the opinions and experiences of individual users and should be considered along with other factors when evaluating SugarSync as a cloud storage solution.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
October 08, 2021
Best Free Cloud Storage
Since I started my new workplace, here in my present academic institution in 2015 I have been along with my many colleagues experiencing cloud applications for syncing between different departments. At first, we were
only with Dropbox, but we were not satisfying due to its changeability. My institution generally manages many promotions for student admission every year and due to this reason, my institution's department needs to use different combinations of software and hardware. Here, syncing is a very much crucial factor among other departmental devices while hosting a meeting with teachers and guardians as well. As we need to work with the same docs from different parts of the institution, when it comes to SugarSync, I usually overlook memorizing to transfer the file and necessary docs because they exist in any department. It is very terrible being forgotten to download the previous up-to-date necessary info while it is needed. It is also very much tough to collaborate with office colleagues with existing files when anyone is out of the office engaged in personal works.
Here, to remove the barrier of communication and to be synchronized with colleagues, SugarSync can contribute an important role, allowing us to stay in our comfort zone keeping all the works in the cloud up-to-date.
- They’ll give you free storage and you can purchase it for about $5 a month for probably more than enough storage than you’ll ever need.
- SugarSync is free to try, they give you 5 gigabytes right out of the box and of course, you can add storage by getting your friends to sign up.
- What happens with SugarSync, you don’t create a new SugarSync folder that’s shared. Instead, you manage and share your existing folders, determine which ones on your devices you want to share, and then enable sharing from that.
- It’s a subtle but important difference in how it works because we have to manage the process a little bit more but it also means also SugarSync can possibly fit better into
- your productivity work style, especially if you’ve got a really good system of file
- SugarSync requires just a little bit more forethought.
94.28571428571429%
9.4
96.66666666666666%
9.7
100%
10.0
- If I want to work on the document, on the course outline that I’m working on right
- now, I can simply go to that file.
- I can open the actual document and I can work on it, save it and now it’s the same on my notebook as it is in the sync in the Cloud and here on my desktop. So it works very simply and effectively from that perspective. Before I finish though, I do want to show you mobile access because mobile access is increasingly important for all of these different services that we’re talking about.
SugarSync has solid security. It uses AES 256-cycle to scramble your records extremely still and the TLS show to get them coming. I can open the actual document and I can work on it, save it, and now it’s the same on my notebook as it is in the sync in the Cloud and here on my desktop. So it works very simply and effectively from that perspective. Before I finish though, I do want to show you mobile access because mobile access is increasingly important for all of these different services that we’re talking about. For SugarSync, having access to our iPhone, iPad, or our Android device is also crucial. So here we see my iPhone is up and I’m going to go into my Productivity tab here
December 03, 2019
Great for my data storage needs
SugarSync automatically backs up all drives, folders or files I select, and it also keeps up to 5 copies or recent changes. It gives me peace of mind when saving anything to my computer.
- Automatic backup.
- Speed.
- Reliability.
- No cons so far!
100%
10.0
100%
10.0
100%
10.0
- Affordable
- reliable
- automatic
December 07, 2017
My reliable backbone
SugarSync saves the day!
Since I started the business in 2011 I have been using software for syncing between units. First I had only Google Drive but it was at that point too unreliable. We create campaigns and websites for Swedish companies and therefore we have to use different hardware and browsers. So I have 2 PCs, one Mac, Android tablet, phone and carry different combinations to my customer meetings.
But I do need the same files! After starting with SugarSync, I have more or less been able to forget about remembering to download "that file" all "those images" because they are always there on any unit! Everybody knows how awful it is to be in a meeting having forgotten to download that old presentation the customer suddenly wants to see. And working at home or when you need a quote on the laptop that is in the office and maybe images that need to be sent during your vacation. Since SugarSync allows you to save everything in the cloud you have access to your file if you have access to the Internet.
- Syncing between PC and MAC. Works perfectly. Easy to set up and looks more or less the same. So you don't have to learn new ways.
- Syncing to the cloud. If a crises occur I can log in to my files with any laptop, android, Iphone and send that file the customer urgently needs.
- Stability. Very very seldom I can't find a file, and usually I'm to blame, by misplacing the file in an unsyncable folder. But usually It simply works. I seldom think about the process that iw working in the background - because I don't have to.
- Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.
88.33333333333334%
8.8
93.33333333333334%
9.3
100%
10.0
- Customer satisfaction and reliability. I have control over all files and can quickly send files or fix things my customer needs.
- Ease of mind. I don't have to worry about backup!
- I have my files! And that is the most important thing in my business
Easier to set up and use and more reliable!
Just much, much better.
Just much, much better.
Yes
WUALA and Google Drive.
They simple didn't sync without problems - and that made it so unreliable that the problem with using different devices became to big.
You want the syncing to be working with out having to check if it has been working.
They simple didn't sync without problems - and that made it so unreliable that the problem with using different devices became to big.
You want the syncing to be working with out having to check if it has been working.
- Product Features
- Product Usability
- Product Reputation
The fact there were positive reviews and not very many support questions.
Today there are more reviews available to analyze and I would probably simply read more comment.
March 24, 2017
SugarSync - The Best Backup Around
I use SugarSync as a personal solution for my business. SugarSync enables me to know my entire documents and desktop folders are always backed up as well as access my data remotely, anytime. The biggest problem it solves for me is remote access. As a small business, we don't have fancy "remote" servers to access our data from anywhere, but SugarSync allows me to access any document, at any time, simply from my phone.
- Backs up selected folders from your hard drive (i.e. unlike Dropbox you can leave your files where they are - they don't need to be in a specific folder to sync).
- Allows for easy mobile access; awesome iPhone applications means my files are always just a click away.
- Runs in the background without me ever noticing.
- I wish I could more easily see what files are being synced as it happens; sometimes I am nervous that something is too large to sync or isn't done syncing before I close my computer.
- On a mac, it would be nice if the bird logo didn't constantly appear at the bottom of my screen and it ran truly incognito.
41.42857142857143%
4.1
86.66666666666666%
8.7
50%
5.0
- I've used it for 9 years, so the impact is definitely positive. It has enabled me to always feel confident that I won't lose my data.
- At times when I have accidentally saved-over rather than saved-as, the versioning tool allows me to quickly find the old version and recover it.
- The mobile application makes my data available to me at all times - increasing my ability to do business from anywhere.
- Dropbox, Box and Google Drive
SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy files to a specific folder if I want them backed up.
June 27, 2014
SugarSync, the good and the bad
SugarSync is being used as a backup assurance for my company in our post-production department. We use it to back up multi-million dollar project files and select assets daily. My initial thought on SugarSync was for it to be constantly syncing our files without much oversight required. It has not worked out as promised by SugarSync videos.
As far as doing an initial backup, SugarSync the program works great! Our account went over our storage limit once, we instantly removed some files, but since it went over it would no longer sync. I had to manually delete everything from SugarSync and re-sync the folder for SugarSync to start working again. Since this happened, SugarSync does not sync files daily- it usually requires forced syncing.
The idea of SugarSync is a great one, I love what it is supposed to do, I just have not had the success I hoped for. I have been in touch with SugarSync support staff multiple times and they are pleasant to work with, but for the most part, unhelpful. All they can recommend is to wipe your account and re-sync all files.
As far as doing an initial backup, SugarSync the program works great! Our account went over our storage limit once, we instantly removed some files, but since it went over it would no longer sync. I had to manually delete everything from SugarSync and re-sync the folder for SugarSync to start working again. Since this happened, SugarSync does not sync files daily- it usually requires forced syncing.
The idea of SugarSync is a great one, I love what it is supposed to do, I just have not had the success I hoped for. I have been in touch with SugarSync support staff multiple times and they are pleasant to work with, but for the most part, unhelpful. All they can recommend is to wipe your account and re-sync all files.
- Great for bulk backups if you do not require syncing.
- Can give peace of mind if you do not go over your storage quota.
- Once you go over your storage quota once, it seems that the account will not work properly with syncing.
- It allows our owners to feel secure in their belief that our data is being backed up to multiple locations.
- We do not use SugarSync to share files, we use it as a backup redundancy.
- Amazon Web Services,WorkZone,Wiredrive
We use Amazon Web Services, WorkZone and Wiredrive to have multiple backups